Patient Safety Oversight
Systems Approach to Learning from Patient Safety Incidents Oversight Training (Lot 4b)
Duration
1.5 days
Delivery Format
Online or in-person
Delegates
Up to 20
In our experience, across various industries including healthcare, oversight of investigation output needs to be better. Investigations are sometimes conducted as tick-box exercises; oversight can be focused on the number of investigations closed as opposed to looking at what tangible safety improvements could be made.
We deliver our practical oversight courses centred around systems thinking that moves away from box-ticking. After our oversight training, delegates expect more from their organisations’ investigations; they expect to see sustainable systemic improvements that work for staff and patients alike rather than adding to the ‘safety bureaucracy’ of more procedures and more reminders.
This course is delivered by two facilitators. This allows us to better focus on every delegate to ensure they have the essential practical skills to properly oversee their safety investigation/review output and to encourage more continuous improvment.
Course Content
Sample course content includes:
- Requirements for those in oversight roles (training/experience)
- Setting expectations – measure what you value, not value what you measure
- Improving investigations with better staff and patient/carer engagement
- How systemic thinking and understanding stops blame
- The freedom to conduct and expect improved investigations from NHS PSIRF (and associated documentation e.g. PSIRP, PSII standards)
- Effectively reviewing reports
- Ensuring an effective response
- Reviewing change – measuring and monitoring good
Our courses are currently delivered in an online format (e.g. via Microsoft Teams, Zoom) at times to suit our clients but can also be delivered in separate standalone modules as required. The full course is recommended to be 1.5 days but clients can choose from any of the topics above to be a one-day or half-day session.
This is a practical workshop where all delegates will be encouraged to interact, ask questions, and respond to class challenges. We do this via discussions and group exercises. To help us manage this, we cap delegate numbers to 20 per workshop.
For bookings, fees, and further information contact our patient safety training team via email: pstraining@systemicfactors.com.
Looking for a different course?
Take a look at the other Patient Safety courses we offer.